Shipping & Returns
Shipping
Fitness First Hub works with third-party suppliers to fulfill and ship many of the products offered on our website. Processing and delivery times may vary depending on the product, supplier, destination, and shipping method.
Estimated processing and delivery information may be displayed on individual product pages when available. These estimates are not guaranteed and may be affected by carrier delays, holidays, weather, inventory availability, or other circumstances outside our control.
Once tracking information becomes available, it may be provided through your order information or other customer communication.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact Fitness First Hub through our Contact Us page so we can review the order and assist you.
Order Cancellations
If you wish to cancel an order, please contact Fitness First Hub as soon as possible.
We will make reasonable efforts to cancel an order that has not yet been processed or shipped. However, because orders may be submitted to third-party suppliers shortly after they are placed, cancellation cannot be guaranteed.
If an order has already been processed or shipped, it may need to be handled as a return rather than a cancellation.
Returns & Refund Requests
If you would like to request a return or refund, please contact Fitness First Hub within 15 days of delivery.
Return eligibility may depend on the product, the reason for the return, its condition, and the applicable supplier's return requirements. Please contact us before returning any product so we can provide the appropriate instructions.
Products returned without authorization may not be eligible for a refund.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, significantly different from what was ordered, or contains an incorrect or missing item, please contact Fitness First Hub as soon as possible and within the applicable return period.
We may ask you to provide photographs, video, packaging information, or other reasonable documentation so that we can verify the issue and work with the supplier toward an appropriate resolution.
Depending on the circumstances, an approved resolution may include a replacement, redelivery, return, partial refund, or full refund.
Please keep the product and its original packaging until we have reviewed your request and provided instructions.
Change-of-Mind Returns
Returns for non-defective products, including change-of-mind returns, may be subject to the return policy of the supplier that fulfilled the order. Some products or suppliers may not accept this type of return.
If a change-of-mind return is accepted, the customer may be responsible for return shipping and any applicable restocking or repackaging charge. We will provide available return requirements before asking you to send the product back.
Return Shipping
Responsibility for return shipping depends on the reason for the return and the applicable supplier requirements.
For an approved claim involving a damaged, defective, or incorrect product, Fitness First Hub will work with the supplier to determine the appropriate return procedure.
For an approved non-defective or change-of-mind return, the customer may be responsible for return shipping costs.
Do not send a return to an address shown on the original package unless Fitness First Hub has instructed you to use that address.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
After a refund has been processed, the time required for the credit to appear in your account may depend on your bank, card issuer, or payment provider.
Original shipping charges and return shipping charges may not be refundable unless the return results from a damaged, defective, incorrect, or otherwise qualifying order issue.
Tracking & Delivery Problems
If tracking information appears incorrect, has not updated for an extended period, or shows delivery when you have not received the package, please contact Fitness First Hub. We will review the available tracking information and, when appropriate, contact the supplier or carrier to help resolve the issue.
Supplier-Specific Requirements
Because Fitness First Hub offers products fulfilled by multiple suppliers, certain products may have additional return restrictions, warranty terms, processing times, or other supplier-specific requirements.
Where supplier-specific requirements apply, Fitness First Hub will work with the customer and supplier to determine the appropriate resolution while following this policy and applicable law.
Contact Us
If you have a question about shipping, cancellation, return eligibility, a refund, or an order problem, please contact Fitness First Hub through the Contact Us page on our website. Include your order number and a brief description of the issue so we can assist you.
